FAQ
Q1. What does Nooka mean?
Nooka is a contraction of "New Yorker" with a traditional NYC accent. This reflects the creator's love of his hometown and home of Nooka Inc. The 'noo' conveys innovation and a fresh outlook. Nooka also means sunrise in Laotian and is often used as a girl's name.
Q2. Is Nooka a watch company?
No, Nooka is a design company and the line of watches just happens to be the first of a range of design products we will launch. Check back soon for new Nooka products!
Q3. Are Nooka watches waterproof?
Yes they are though we do not recommend you go diving with them. The stainless steel and aluminum watches are waterproof to 5ATM and the zubs are waterproof to 3ATM. Please note that the leather bands are NOT waterproof. If your watch is experiencing water damage, please return to the point of purchase or to us for an exchange.
Please remember to include a copy of your proof-of-purchase.
Q4. What do I do if my watch needs service?
First, check the 'service' section on this site, since the answer to your question may be posted there. Many issues can be resolved by replacing the battery. If your watch needs service, always email service[at]nooka.com to confirm where to ship as there may be a local dealer who can assist you. Also remember to have a copy of your proof-of-purchase.
Q5. The warranty info in the booklet is specific to the USA. Are these terms the same as where I live?
If you live or purchased in the USA, yes. Wherever you live, always check with the store you purchased your Nooka from as their warranty/store policy may give you additional service options. Also, we follow local consumer statutes, so warranties vary from country to country. We want all our customers to have a good experience, so do not hesitate to contact service[at]nooka.com.
Q6. My Nooka Zub is dirty! What can I do?
The zubs are one-piece polyurethane construction and WILL GET DIRTY. Conceptually, it shows the passage of time and use that is unique to each person. Please see 'Nooka Zub Care' in the 'service' section of this site for more information.
Q7. I lost my instruction manual. What can I do?
All Nooka instruction manuals are available for download in the 'download' section of this site.
Q8. Do you sell Nooka watches for women?
Yes, our watches are unisex and you can request a lady's length strap for the leather models [special instructions from our site or as a replacement strap if you require], which are designed for thin wrists. The zubs are fully adjustable and fit most wrist sizes.